Customer Experience Executive Job

Key responsibilities:

1. Interact with customers via phone, email, and in-person to address their queries and concerns promptly and professionally
2. Provide accurate and timely information regarding products, services, and company policies
3. Troubleshoot and resolve customer issues efficiently to ensure a positive customer experience
4. Collaborate with internal teams to escalate and resolve complex customer problems
5. Maintain detailed records of customer interactions and transactions
6. Identify and recommend process improvements to enhance customer satisfaction

Requirements:

1. Experience in a fast-paced customer service and hospitality role
2. Strong communication skills with proficiency in typing and speaking efficiently
3. Excel at managing the resolution process, ensuring that communication remains clear and concise throughout
4. Solution-seeking and problem-solving is your passion
5. You thrive on creating positive experiences with empathy

Location: Gurugram, Haryana
Role: In-office

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