1. Manage incoming user queries regarding products, onboard users, and provide support
2. Provide proactive and timely support and guidance to customers, addressing their inquiries and concerns
3. Collaborate with the product and engineering team to troubleshoot and resolve any technical issues that customers may encounter
4. Establish long-lasting, trusting connections by communicating professionally and empathetically with the users
5. Gather and record new feature requests and product improvement insights through user interactions
6. Drive product adoption, retention, and upsell to the users, share product USPs, assist in buying decisions, etc.
7. Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
8. Serve as a product expert and deliver training to customers, empowering them to make the most out of our technology
9. Maintain user interaction logs, handle customer accounts, and file paperwork as and when necessary
10. Follow communication protocols, rules, and policies
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)Problem Solving
1. are available for the work from home job/internship
2. can start the work from home job/internship between 10th May'24 and 14th Jun'24
3. are available for duration of 6 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
Education - Preferred to have a BCA or similar degree
Candidates must be comfortable with US shift timing and also demonstrate flexibility in this regard
Internship Experience: Candidates must have completed at least one internship and possess experience in customer support
Start-up Friendly Attitude: We seek individuals who thrive in high-paced environments and are eager to take ownership of their tasks to ensure successful outcomes
Adaptability and a proactive approach are essential qualities we value in potential team members
As an Associate - Product Success you will be directly impacting the product’s performance at ReachInbox.ai, youll have the opportunity to be the brand ambassador of the company and its product, assume responsibility for the user’s issue and serve as the sole point of contact for all the questions regarding the troubleshooting process. This includes providing the user with information on the anticipated time of resolution to regularly provide updates on the status of the task. Additionally, they take note of any feedback from the customer that could improve their experience and pass it along to the appropriate team for organization execution.
ReachInbox is a revolutionary AI-driven platform transforming sales outreach. It's an all-in-one solution for businesses to effortlessly find, enrich, and engage high-intent leads using multi-channel outreach across Twitter, LinkedIn, email, and phone. Just a single prompt sets ReachInbox in motion, prospecting and verifying leads, crafting personalized sequences, and alerting businesses to responsive prospects. Imagine an AI-powered growth team, ceaselessly generating top-tier leads. ReachInbox is not just a tool; it's your growth partner.
